Skip to main contentConnectorsConnector basics
- How Connectors WorkA connector is StackJack's link between your AI assistant and one of the MSP tools you already use — your PSA, RMM, documentation platform, or security product. Once a connector is configured, your AI…
- Activating a Connector (Plans & Tiers)Every connector in StackJack has its own subscription — you pick a plan per connector, not one plan for your whole account. This lets you run, say, your PSA connector on a paid tier while keeping a…
- Connecting a ConnectorThis chapter walks through the generic connect flow on the Connectors page. Every connector follows the same three steps — only the credential fields differ. The exact vendor-side steps for each…
- Validation at SaveWhen you click Save in the configure dialog, StackJack doesn't just file your credentials away — it checks them for common mistakes, stores them securely, and immediately tests them against the…
- Connector Health & Auto-DisableCredentials break — vendor keys get rotated, OAuth grants get revoked, API users get deactivated. StackJack watches your connectors continuously so a broken credential is caught in the background, not…
- Shared vs Per-User CredentialsBy default, a connector uses one shared credential for the whole team: the credential an Owner or Administrator saves on the Connectors page. Where that credential is an organization API key or…
- Your personal connector sign-ins (for Team Members)Your personal per-user connector access now lives inside the Connectors page (/connectors), in a section called Your personal sign-ins. There is no separate "My Connectors" page in the sidebar any…
- Disconnecting a ConnectorDisconnecting removes a connector's stored credentials from StackJack. Use it when you're retiring a vendor product, rotating to a completely different credential set, or off-boarding a tool you no…
- Updating & Rotating CredentialsSooner or later every credential needs to change: a vendor forces a rotation, a staff member with key access leaves, or your security policy says keys rotate every 90 days. This chapter covers what…