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Getting Started

Create a free account

A free StackJack account needs no credit card. You create one in the portal at https://portal.stackjack.io/signup, and the result is a workspace of your own with you as the owner, ready for your first…

Written By Christopher Scaminaci

Last updated 6 days ago

A free StackJack account needs no credit card. You create one in the portal at https://portal.stackjack.io/signup, and the result is a workspace of your own with you as the owner, ready for your first sign-in.

Signing up activates no connector plans up front — the first MSP tool you connect in the portal automatically activates its own Free plan at that moment, so there is nothing to pick during signup. Nothing is pre-paid — free plans never require a card.

Signup needs a work email address. Consumer and disposable email domains — Gmail, Outlook.com, temporary-inbox services, and the like — can't be used to create an organization, so use the address your organization gave you. If your organization already has a StackJack workspace, signing up won't create a second one; ask an administrator on your team to invite you instead. The form also includes a quick human-verification step to keep automated signups out.

Sign up in the portal

  1. Go to https://portal.stackjack.io/signup.
  2. Fill in the four fields:
    • Company — becomes the name of your StackJack workspace.
    • First name and Last name — identify you as the workspace owner.
    • Work email — receives the account-setup email and becomes your sign-in identity.
  3. Complete the human-verification check, then select Create account.
  4. Check your inbox. Two emails arrive: a welcome email from StackJack and a password-setup email from StackJack's identity service (it arrives as a password-reset message from a zitadel.cloud address — that is expected). Use the setup link in the password-setup email, then continue to your first sign-in.

The current /signup form showing Company, First name, Last name, Work email, company-domain guidance, and the human-verification check
The current public signup form uses fictional placeholder data and shows the human-verification gate.

What each signup result means

What you seeWhat happenedWhat to do
Success — "check your email"Your account was created and a setup email is on its way.Open the email and set your password. If it does not arrive within a few minutes, use Forgot password on the sign-in page.
Success with a warning that the setup email could not be sentYour account exists, but the setup email failed to send.Go to the sign-in page and use Forgot password to set your password.
"An account with this email already exists"Someone (probably you) already signed up with this address.Use the sign-in link instead.
"That company name is already taken"Only the company name collided — your email address is fine, and nothing about your identity was rejected.Enter a different company name and submit again. Do not change your email.
"yourdomain.com already has a StackJack organization"Your company already has a workspace, so signup will not create a second one.Ask an administrator on your team to invite you.
"Please use your work email address. Consumer email domains…"You used a consumer provider (gmail.com, outlook.com, and the like).Use the address your organization gave you.
"This email domain can't be used for signup"The domain is disposable/temporary, or not a valid email domain.Use your organization's real email domain.
"Signups from this domain are not available"Your email domain is specifically blocked from free signup.Contact support@stackjack.io if you believe this is a mistake.
"This email is already registered on a different StackJack region" (or a link to continue on another region)Your organization is homed on a different StackJack instance.Follow the link if one is shown; otherwise contact support and we'll point you to it.
"Too many attempts — please wait a few minutes"The abuse guard rate-limited your IP address.Wait a few minutes and try again.
"Signups are temporarily unavailable"Signup is not accepting new accounts right now.Try again shortly, or email support@stackjack.io and we'll set you up.
A provisioning error asking you to contact supportAccount creation hit an unexpected problem partway through.Contact support — do not submit the form again.

What you get with a free account

  • Your own StackJack workspace (tenant) with you as the account owner.
  • Access to the full portal: connect MSP tools, connect your AI assistant, invite teammates once your first connector is active.
  • A Free plan per connector, activated automatically the first time you save that connector's credentials. Free plans include that connector's free-tier tools and a monthly call allowance; upgrade any individual connector later — current pricing is shown in the portal.

Next step

Continue to Your first sign-in to set your password, enroll in multi-factor authentication, and land in your new workspace.

Still need help? Ask the team