Activating a Connector (Plans & Tiers)

Every connector in StackJack has its own subscription — you pick a plan per connector, not one plan for your whole account. This lets you run, say, your PSA connector on a paid tier while keeping a documentation connector on Free.

Plans at a glance

• Which specific tools sit in each tier varies by connector. The Permissions page in the portal shows the exact tool list for your plan, and each connector's reference page in the Tools section lists its tools by tier.
• Current pricing is shown in the portal and at checkout — the upgrade buttons on each connector card always reflect live prices.
• Enterprise plans are not self-service in the portal (the cards offer Pro and Business upgrades) — contact StackJack support if you need unlimited volume.

How usage is counted

• Usage counts against each connector subscription's own billing cycle, not the calendar month. The usage bar on the connector card shows where you are in the current cycle and when it resets.
• Failed tool calls don't count against your allowance — only successful calls are billed against the quota.
• There is no per-minute rate limit. The monthly plan allowance is the enforcement point. (StackJack does pace requests to each vendor's API behind the scenes to keep an AI session from flooding your vendor account, but that's protective throttling, not a quota — and it cannot promise the vendor never throttles you, because your own staff and other integrations share the same vendor allowance.)
• When you hit the monthly cap, further tool calls for that connector return a clear "limit reached" error until the cycle resets or you upgrade.

Active connections appear together in Your Stack. Select one in the portal to see its plan, usage-cycle details, health, and available management actions.

Legacy WooCommerce bundles: If two or more of your connectors sit on a single legacy WooCommerce subscription, each card shows a "Billed together as one bundle subscription" badge. WooCommerce charges that bundle once, on one date — but each connector still has its own plan, usage cycle, and reset date, so the differing reset dates are not separate charges. This applies only to legacy website (WooCommerce) subscriptions; see Legacy WooCommerce billing.

Activating a connector

You don't buy a plan before connecting — activation happens naturally:

1. Configure the connector's credentials and save (see Connecting a Connector).
2. StackJack automatically creates a Free subscription for that connector the first time you save it (or reactivates a previous subscription if you had one before).
3. Upgrade whenever you need more: on the connector's card, choose Upgrade to Pro or Upgrade to Business and complete checkout. The new tier's tools and allowance apply to that connector immediately after payment.

Upgrading, downgrading, and cancelling

• Upgrade — from the connector card. Checkout opens in a new window; pricing is shown there.
• Manage on Billing — also from the connector card, on a paid connector. It takes you to the Billing page with that connector's removal dialog open, where you choose to drop it at the end of the current billing period (you keep the paid tier until then, after which the connector drops to Free) or straight away with the unused time given back. Ending the whole subscription is a separate action on the Billing page — see Managing your subscription.
• Cancel Plan — the same slot on the connector card for a legacy subscription bought through the StackJack website store. Those are cancelled immediately.
• Downgrades are non-destructive. Dropping to a lower tier never deletes your team members, MCP clients, or stored credentials — only tool-tier visibility and the monthly allowance change.
• A billing problem pauses tool calls. If a subscription's payment status becomes anything other than active (for example a failed renewal), tool calls for that connector are blocked until billing is resolved.

Note: Disconnecting a connector does not cancel its subscription — see Disconnecting a Connector.