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- How Billing WorksStackJack bills per connector, not per seat and not per account. A connector is an integration with one of your MSP tools (HaloPSA, ConnectWise, NinjaRMM, and so on). Each connector you activate gets…
- The Billing PageThe Billing page (sidebar → Billing) shows connector subscriptions, usage, credits, and payment-provider actions.
- Upgrading a Connector PlanUpgrading moves one connector to a higher tier — more tools and a larger monthly call allowance for that connector. The portal shows each tier's list price; the checkout or the priced confirmation is…
- Canceling, Downgrades, and Payment IssuesThis page covers what happens when a paid plan ends — whether you cancel it, or a renewal payment fails. Most of it is about connector subscriptions; if your organization also holds an account-level…
- Credits: balance, packs, consumption and refundsCredits are a prepaid balance that pays for StackJack's AI automation features on StackJack-managed AI credentials. They translate the underlying AI model costs (tokens and active runtime) into simple…
- Bring Your Own Anthropic Key (BYOK)Eligible accounts can supply their own Anthropic API key for StackJack's AI automation features. With your key on file, automation runs and the builder's AI help bill your Anthropic account directly…
- Live Pricing in the PortalThe plan prices you see in the portal — on the Dashboard and the Billing page — are pulled from StackJack's payment provider (Paddle), not hard-coded into the UI. Each one is a cached list price, held…
- Agent Runner Plans and Concurrency SlotsAn Agent Runner plan is a flat monthly subscription for your whole organization. It sets how many automation runs you may have in flight at once, and it unlocks two things a connector plan does not:…
- Managing Your SubscriptionEvery paid connector your organization holds is billed together on one subscription. One payment, one renewal date, and one multi-connector discount that applies to all of them.
- Fast Decisions and Your Own TypeSafe KeySome StackJack features ask a specialist service for a quick yes or no, or a short classification, instead of running a full AI model. StackJack calls that fast decisions, and the service behind it is…