Skip to main content- Getting Help — the Support Widget and Help CenterStackJack support runs on Featurebase. You reach it from inside the Portal, and there is no separate ticket portal to sign in to. Depending on how your organization is managed, Support can mean the…
- Submitting a Support TicketYou open support tickets from the support messenger in the Portal. Any member of your organization can file one. An AI assistant you connected can also file one on your behalf.
- Ticket Lifecycle and StatusesFeaturebase owns your ticket's workflow. Its status is the one you see in the widget, and it is the one that counts. StackJack keeps its own copy of the ticket so diagnostics, support research, and…
- Replies, Notifications, and AI-Assisted SupportYou read and answer support replies in the Featurebase widget. This page covers what reaches you, what StackJack sends, and what StackJack's support AI does and does not put in front of you.
- Ticket AttachmentsAttach files to a support ticket in the support messenger, on the conversation you are writing. There is no StackJack upload form.
- Support Through Your AI AssistantIf you've connected an AI assistant (an "MCP harness" — Claude, ChatGPT, Cursor, and so on) to StackJack, it can work with StackJack support directly. StackJack exposes a set of built-in stackjack_…
- Verify Your Account in the StackJack DiscordWhen you ask for help in the StackJack Discord with something specific to your own account (a connection, an automation, your usage, an error you saw), the team needs to know which StackJack account…
- StackJack Discord Bot PrivacyThe StackJack bot helps people in the StackJack Discord server find answers: docs and tool searches, platform status, account verification, the roadmap, and help from the team. This page says what it…
- Request a connector or a featureStackJack adds connectors and features from what customers ask for. This page says where to ask, what to include, and where to follow a request once it is in.