Skip to main content- Team roles and what each role can doEvery person on your StackJack team has a role, and the role decides which parts of the account they can manage. This page is the definitive capability matrix — use it whenever you're deciding what…
- Inviting teammates: the invite lifecycle from email to first sign-inThe Team page is where you bring coworkers into your StackJack account. An invite creates their sign-in identity, emails them setup instructions, and — the moment they first sign in — turns into an…
- Self-registration and approving new membersWhen someone in your company signs in to StackJack through an AI tool without having been invited first, they are not blocked — they are added to your team automatically in a pending approval state.…
- Managing members: tools, roles, suspension, and reactivationThe Active Members list on the Team page is your day-to-day roster. From it you change what each member's AI assistant can do, promote or demote roles, and suspend or restore access. This page covers…
- Co-owners and transferring primary ownershipYour account always has exactly one Primary Owner — the billing contact and identity-provider owner — and can have any number of co-owners with the same day-to-day powers. This page covers granting…
- Setting up members with their own connector credentialsMost connectors use one shared credential for the whole team. Five connectors — HaloPSA, NinjaOne, N-able N-central, Microsoft Azure, and Microsoft Graph — can instead identify each team member…
- Sign-in, enforced MFA, sessions, and signing outEvery portal page requires sign-in. StackJack requires multi-factor authentication (MFA) for locally authenticated users; people who sign in through your federated identity provider follow that…
- Troubleshooting sign-in and access problemsWhen someone on your team can't get in — or gets in but sees a full-page notice instead of the portal — StackJack always shows a support code starting with SJ-. This page decodes the codes you'll see…
- Custom roles: reusable tool bundles that keep up with the catalogA custom role is a named bundle of tools you build once and hand to as many people, invites, and AI-assistant endpoints as you like. It solves the problem that makes per-person tool picking painful:…
- Directory sync: keep your team and their roles in step with Microsoft EntraConnect your Microsoft Entra directory once, and StackJack keeps your StackJack team list and each person's custom roles in step with the groups you already manage. Put someone in your "Service Desk"…