Connect IT Glue

Written By Christopher Scaminaci

Last updated 6 days ago

IT Glue is Kaseya's IT documentation platform — passwords, device configurations, flexible assets, and SOPs. Connecting IT Glue to StackJack lets your AI assistant read and update that documentation through MCP tools (MCP is the Model Context Protocol, the open standard AI assistants use to call external tools).

Once connected, your AI can work with organizations, configurations, flexible assets, passwords, documents, contacts, checklists, attachments, and export jobs through tools with the itg_ prefix (for example itg_list_organizations). See the generated IT Glue tool reference for the current inventory, input schemas, plan tiers, and safety notes.

Before you begin

You'll need:

A StackJack role that can manage connectors: Owner, co-owner, or Administrator.
An IT Glue Administrator role and an account where the Custom API Keys feature is available (Kaseya currently documents it for Enterprise plans).
To know which IT Glue region your account is hosted in: US, EU, or AU. If you're unsure, check the URL you use to sign in to IT Glue or ask Kaseya support.

The same steps below are also shown inside the portal — open Connectors, find the IT Glue card, and click How To Connect.

Step 1 — Generate an API key in IT Glue

Sign in to IT Glue as an administrator.
Go to Admin > Settings > Custom API Keys.
Click Create API Key and give it a descriptive name (for example, "StackJack Integration").
If you want StackJack to read and write passwords, enable the Password Access toggle on the key. This is a separate toggle from regular API access — without it, every password tool is blocked (see Password Access below).
Copy the key immediately. IT Glue shows the key exactly once and cannot retrieve it later.

⚠ IT Glue automatically revokes API keys that go unused for 90 days. If that happens, StackJack will start showing validation failures for this connector — generate a new key and save it again.

Step 2 — Connect in StackJack

In the StackJack portal, open Connectors from the sidebar.
Find the IT Glue card and click Configure (or How To Connect first if you want the in-portal walkthrough).
Fill in the form:

Field	What to enter
Region	Select US (api.itglue.com), EU (api.eu.itglue.com), or AU (api.au.itglue.com).
Instance URL	Auto-filled from your region selection — you can't edit it directly.
API Key	Paste the key you generated in Step 1.

Click Save.

IT Glue credential-field example with the Region dropdown open showing US/EU/AU options and the API Key field filled with a masked value.

Field-layout example from the earlier centered setup shell. The current Portal presents these fields in the connector's right-side drawer.

What happens when you save

Your API key is stored encrypted in a secure vault — it is never stored in StackJack's database and never shown again in the portal.
A Free plan for IT Glue is activated automatically, so your AI can start calling IT Glue tools right away.
StackJack immediately runs a live validation call against IT Glue. If validation fails, your credentials are still saved — fix the underlying issue (wrong region, revoked key, etc.) and click Re-test on the card.

Password Access

IT Glue treats password data as a separate capability:

If your API key was created without Password Access, all itg_ password tools return a clear error explaining that the capability isn't enabled, with guidance on how to fix it. Everything else keeps working.
Password Access is configured per key. If your current IT Glue UI does not offer that setting on the existing key, create a replacement with Password Access enabled and then update StackJack.
StackJack checks whether your key has Password Access every time it validates the connector and caches the answer for up to an hour. Re-saving the connector triggers a fresh validation, so after switching to a Password-Access key, save the new key and password tools work immediately.

Permissions your key grants

IT Glue custom API keys are account-scoped credentials created by an Administrator; they are not delegated sessions that inherit a narrower human user's role. Treat a key as broad access to the account's API data. Password Access is the separate per-key control for returning password values. The connected key can reach these areas of the IT Glue API:

Area	Access
Organizations	Organizations, Locations, Contacts (read/write)
Configurations	Configurations, Interfaces, Domains (read/write)
Passwords	Passwords, Password Folders (read/write — requires Password Access)
Documents	Documents, Sections, Images (read/write)
Flexible Assets	Types, Fields, Instances (read/write)
Checklists	Checklists (read/update/delete — IT Glue has no create API)
Attachments	Attachments and related items (read/write)
Discovery	Expirations, Logs (30-day window), User Metrics (read)
Directory	Users, Groups (read/write)
Exports	Async export jobs (read/write)
Reference	Countries, Regions, Manufacturers, Models, Types (read/write)

To see exactly which tools use which permissions — and to scope an AI client to a smaller tool set — open Permissions in the portal and select IT Glue.

Plans, tools, and usage limits

The IT Glue tool family is split across plan tiers: the Free plan includes the core read/browse tools, and the Pro plan unlocks the larger write/management surface. Upgrade from the IT Glue card on the Connectors page — current pricing is shown in the portal and at checkout.
Each plan includes a monthly tool-call allowance; the usage bar on the connector card tracks it through your billing cycle. StackJack applies no per-minute rate limit of its own — the monthly allowance is the only StackJack-side cap.
Separately, StackJack paces its requests to IT Glue to respect IT Glue's own API limit of 3,000 requests per 5 minutes. That reduces throttling rather than removing it: the limit belongs to your IT Glue account, so anything else using the same key draws on it too, and a wide enough read can still be throttled. Narrow the read, honour any retry delay IT Glue sends, and check whether a write landed before repeating it — see Retrying a failed or timed-out write.
List endpoints return 50 objects per page by default and accept up to 1,000. Attachments and other request payloads are subject to IT Glue's 10 MB API payload limit.

Pausing a key

On supported Enterprise accounts, an IT Glue Administrator can Pause a key from Admin > Settings > API Keys, temporarily blocking authentication without deleting the key, and Activate it later. Pause and Activate actions are written to IT Glue's audit log. Coordinate a pause with StackJack: validation and tools fail while the key is paused and recover after it is activated and re-tested.

Troubleshooting

Symptom	Likely cause and fix
"Saved but validation failed" message	Credentials were stored but the live check failed. Verify the region matches where your account is hosted and that the key wasn't revoked, then click Re-test on the card.
Password tools return a "capability not enabled" error	Your key lacks Password Access. Create a new key with the toggle enabled and update the connector.
Connector suddenly shows as disabled	Three consecutive failed background checks auto-disable a connector, and the account owner is emailed. A common cause is IT Glue's 90-day auto-revoke of unused keys. Generate a new key, click Update Credentials on the card to save it, then Re-enable.
Individual tools return 403	The key is invalid/paused, Password Access is off for a password request, or IT Glue rejected that resource/action. Check the key status and Password Access under Admin > Settings > API Keys, then review the vendor response on the StackJack card.

Disconnecting

On the IT Glue card, click Disconnect and confirm. This deletes your stored credentials and stops all IT Glue tool calls.

⚠ Disconnecting does not cancel a paid IT Glue plan — billing continues until you cancel it separately. The plan controls only appear while the connector is connected, so end the plan before disconnecting. On a paid connector that button reads Manage on Billing and opens this connector's removal dialog on the Billing page; a legacy website subscription still reads Cancel Plan. If you've already disconnected, save your credentials again to bring the plan controls back, then end the plan.

IT Glue tools

itg_ · 149 tools · Free 65 · Pro 84

Organizations & Locations

Tool	What it does
`itg_bulk_delete_locations` Pro · Destructive	Bulk-delete multiple locations by ID.
`itg_bulk_delete_organizations` Pro · Destructive	Bulk-delete multiple organizations by ID.
`itg_bulk_update_locations` Pro · Write	Bulk-update multiple locations in a single request.
`itg_bulk_update_organizations` Pro · Write	Bulk-update multiple organizations in a single request.
`itg_create_location` Pro · Write	Create a new location.
`itg_create_organization` Pro · Write	Create a new organization.
`itg_get_location` Free · Read-only	Retrieve full details for a single location by ID.
`itg_get_organization` Free · Read-only	Retrieve full details for a single organization by ID.
`itg_list_locations` Free · Read-only	List locations (physical sites).
`itg_list_organizations` Free · Read-only	List organizations (companies/clients).
`itg_update_location` Pro · Write	Update an existing location (PATCH semantics — only provided fields are updated).
`itg_update_organization` Pro · Write	Update an existing organization.

Contacts

Tool	What it does
`itg_bulk_delete_contacts` Pro · Destructive	Bulk-delete multiple contacts by ID.
`itg_bulk_update_contacts` Pro · Write	Bulk-update multiple contacts in a single request.
`itg_create_contact` Pro · Write	Create a new contact.
`itg_get_contact` Free · Read-only	Retrieve full details for a single contact by ID.
`itg_list_contacts` Free · Read-only	List contacts (people attached to organizations).
`itg_update_contact` Pro · Write	Update an existing contact (PATCH semantics — only provided fields are updated).

Configurations & Network

Tool	What it does
`itg_bulk_delete_configurations` Pro · Destructive	Bulk-delete multiple configurations by ID.
`itg_bulk_update_configuration_interfaces` Pro · Write	Bulk-update multiple configuration interfaces in a single request.
`itg_bulk_update_configurations` Pro · Write	Bulk-update multiple configurations in a single request.
`itg_create_configuration` Pro · Write	Create a new configuration (CI).
`itg_create_configuration_interface` Pro · Write	Create a new interface (IP/MAC/VLAN) for a configuration.
`itg_delete_configuration_interface` Pro · Destructive	Permanently delete a configuration interface.
`itg_get_configuration` Free · Read-only	Retrieve full details for a single configuration by ID.
`itg_get_configuration_interface` Free · Read-only	Retrieve full details for a single configuration interface by ID.
`itg_list_configuration_interfaces` Free · Read-only	List network interfaces (IPs, VLANs, MAC addresses) for a specific configuration.
`itg_list_configurations` Free · Read-only	List configurations (CIs — servers, workstations, network gear, etc.).
`itg_list_domains` Free · Read-only	List DNS/web domains tracked in IT Glue.
`itg_update_configuration` Pro · Write	Update an existing configuration (PATCH semantics — only provided fields are updated).
`itg_update_configuration_interface` Pro · Write	Update an existing configuration interface (PATCH semantics — only provided fields are updated).

Passwords & Secrets

Tool	What it does
`itg_bulk_delete_password_folders` Pro · Destructive	Bulk-delete multiple password folders under an organization.
`itg_bulk_delete_passwords` Pro · Destructive	Bulk-delete multiple passwords by ID.
`itg_bulk_update_password_folders` Pro · Write	Bulk-update multiple password folders.
`itg_bulk_update_passwords` Pro · Write	Bulk-update multiple passwords in a single request.
`itg_create_password` Pro · Write	Create a new password record.
`itg_create_password_folder` Pro · Write	Create a new password folder under an organization.
`itg_delete_password` Pro · Destructive	Permanently delete a single password.
`itg_get_password` Free · Read-only	Retrieve full details for a single password by ID, including the plaintext value.
`itg_get_password_folder` Free · Read-only	Retrieve full details for a single password folder.
`itg_list_password_folders` Free · Read-only	List password folders for an organization.
`itg_list_passwords` Free · Read-only	List passwords (credentials/secrets).
`itg_update_password` Pro · Write	Update an existing password (PATCH semantics — only provided fields are updated).
`itg_update_password_folder` Pro · Write	Update an existing password folder (PATCH semantics — only provided fields are updated).

Documents & Knowledge

Tool	What it does
`itg_bulk_delete_documents` Pro · Destructive	Bulk-delete multiple documents by ID.
`itg_bulk_update_documents` Pro · Write	Bulk-update multiple documents in a single request.
`itg_create_document` Pro · Write	Create a new document (KB article).
`itg_create_document_section` Pro · Write	Create a new section within a document.
`itg_delete_document_image` Pro · Destructive	Permanently delete a document image.
`itg_delete_document_section` Pro · Destructive	Permanently delete a document section.
`itg_get_document` Free · Read-only	Retrieve full details for a single document by ID, including the body content.
`itg_get_document_image` Free · Read-only	Retrieve metadata for a document image by ID.
`itg_get_document_section` Free · Read-only	Retrieve a single document section by ID.
`itg_list_document_folders` Free · Read-only	List document folders for an organization, so folder IDs become discoverable.
`itg_list_document_sections` Free · Read-only	List sections of a document.
`itg_list_documents` Free · Read-only	List knowledge-base documents for an organization.
`itg_publish_document` Pro · Write	Publish a draft document, making it visible in the knowledge base.
`itg_update_document` Pro · Write	Update an existing document (PATCH semantics — only provided fields are updated).
`itg_update_document_section` Pro · Write	Update an existing document section (PATCH semantics — only provided fields are updated).
`itg_upload_document_image` Pro · Write	Upload a new image attached to a target document or organization-level gallery.

Flexible Assets

Tool	What it does
`itg_bulk_delete_flexible_assets` Pro · Destructive	Bulk-delete multiple flexible asset instances.
`itg_bulk_update_flexible_asset_fields` Pro · Write	Bulk-update multiple flexible asset field definitions.
`itg_bulk_update_flexible_assets` Pro · Destructive	Bulk-update multiple flexible assets in a single request.
`itg_create_flexible_asset` Pro · Write	Create a new flexible asset instance.
`itg_create_flexible_asset_field` Pro · Write	Create a new field on a flexible asset type.
`itg_create_flexible_asset_type` Pro · Write	Create a new flexible asset type (schema).
`itg_delete_flexible_asset` Pro · Destructive	Permanently delete a single flexible asset instance.
`itg_delete_flexible_asset_field` Pro · Destructive	Permanently delete a flexible asset field definition.
`itg_get_flexible_asset` Free · Read-only	Retrieve a single flexible asset instance by ID, including all traits (custom field values).
`itg_get_flexible_asset_field` Free · Read-only	Retrieve a single flexible asset field definition by ID.
`itg_get_flexible_asset_type` Free · Read-only	Retrieve a flexible asset type by ID.
`itg_list_flexible_asset_fields` Free · Read-only	List field definitions for a specific flexible asset type.
`itg_list_flexible_asset_types` Free · Read-only	List flexible asset types (schemas).
`itg_list_flexible_assets` Free · Read-only	List flexible asset instances of a specific type.
`itg_update_flexible_asset` Pro · Destructive	Update an existing flexible asset instance.
`itg_update_flexible_asset_field` Pro · Write	Update an existing flexible asset field definition (PATCH semantics — only provided fields are updated).
`itg_update_flexible_asset_type` Pro · Write	Update an existing flexible asset type (PATCH semantics — only provided fields are updated).

Checklists

Tool	What it does
`itg_bulk_delete_checklists` Pro · Destructive	Permanently delete up to 100 checklists in a single call.
`itg_bulk_update_checklists` Pro · Write	Update up to 100 checklists in a single call.
`itg_get_checklist` Free · Read-only	Retrieve full details for a single checklist by ID.
`itg_list_checklists` Free · Read-only	List checklists with optional filters and pagination.
`itg_update_checklist` Pro · Write	Update an existing checklist's attributes.

Tool	What it does
`itg_bulk_delete_attachments` Pro · Destructive	Permanently delete up to 100 attachments from a parent resource in a single call.
`itg_bulk_delete_related_items` Pro · Destructive	Permanently delete up to 100 related items from a parent resource in a single call.
`itg_create_related_item` Pro · Write	Create a related item linking the parent resource to another IT Glue resource.
`itg_get_attachment` Free · Read-only	Retrieve a single attachment by ID from a parent resource.
`itg_list_attachments` Free · Read-only	List attachments for a parent resource.
`itg_rename_attachment` Pro · Write	Rename an attachment's display name.
`itg_update_related_item` Pro · Write	Update a related item.
`itg_upload_attachment` Pro · Write	Upload a new attachment to a parent resource.

Discovery & Audit

Tool	What it does
`itg_get_expiration` Free · Read-only	Retrieve full details for a single expiration event by ID.
`itg_list_expirations` Free · Read-only	List expirations (upcoming and past expiry events across SSL certificates, domains, warranties, and other tracked items).
`itg_list_logs` Free · Read-only	List activity/audit logs.
`itg_list_user_metrics` Free · Read-only	List per-user activity metrics — logins, view counts, and engagement statistics.

Users & Groups

Tool	What it does
`itg_bulk_update_groups` Pro · Write	Update up to 100 groups in a single call.
`itg_bulk_update_users` Pro · Write	Update up to 100 users in a single call.
`itg_create_group` Pro · Write	Create a new user group.
`itg_delete_group` Pro · Destructive	Permanently delete a user group by ID.
`itg_get_group` Free · Read-only	Retrieve full details for a single group by ID.
`itg_get_user` Free · Read-only	Retrieve full details for a single user by ID.
`itg_list_groups` Free · Read-only	List user groups.
`itg_list_users` Free · Read-only	List directory users.
`itg_update_group` Pro · Write	Update an existing group's attributes.
`itg_update_user` Pro · Write	Update an existing user's attributes (name, role, MFA settings, etc.).

Exports

Tool	What it does
`itg_create_export` Pro · Write	Initiate a new export job.
`itg_delete_export` Pro · Destructive	Permanently delete an export job and its downloadable artifact.
`itg_get_export` Free · Read-only	Retrieve a single export job by ID.
`itg_list_exports` Free · Read-only	List export jobs.

Reference Data

Tool	What it does
`itg_bulk_update_models` Pro · Write	Bulk-update multiple models in a single request.
`itg_create_configuration_status` Pro · Write	Create a new configuration status.
`itg_create_configuration_type` Pro · Write	Create a new configuration type.
`itg_create_contact_type` Pro · Write	Create a new contact type.
`itg_create_manufacturer` Pro · Write	Create a new manufacturer.
`itg_create_model` Pro · Write	Create a new hardware model.
`itg_create_organization_status` Pro · Write	Create a new organization status.
`itg_create_organization_type` Pro · Write	Create a new organization type.
`itg_create_password_category` Pro · Write	Create a new password category.
`itg_get_configuration_status` Free · Read-only	Retrieve a single configuration status by ID.
`itg_get_configuration_type` Free · Read-only	Retrieve a single configuration type by ID.
`itg_get_contact_type` Free · Read-only	Retrieve a single contact type by ID.
`itg_get_country` Free · Read-only	Retrieve a single country by ID.
`itg_get_manufacturer` Free · Read-only	Retrieve a single manufacturer by ID.
`itg_get_model` Free · Read-only	Retrieve a single model by ID.
`itg_get_operating_system` Free · Read-only	Retrieve a single operating system by ID.
`itg_get_organization_status` Free · Read-only	Retrieve a single organization status by ID.
`itg_get_organization_type` Free · Read-only	Retrieve a single organization type by ID.
`itg_get_password_category` Free · Read-only	Retrieve a single password category by ID.
`itg_get_platform` Free · Read-only	Retrieve a single platform by ID.
`itg_get_region` Free · Read-only	Retrieve a single region by ID.
`itg_list_configuration_statuses` Free · Read-only	List configuration statuses (e.g., Active, In Storage, Retired).
`itg_list_configuration_types` Free · Read-only	List configuration types (asset categories such as Desktop, Server, Printer).
`itg_list_contact_types` Free · Read-only	List contact types (e.g., IT Admin, End User, Decision Maker).
`itg_list_countries` Free · Read-only	List reference countries.
`itg_list_manufacturers` Free · Read-only	List hardware manufacturers.
`itg_list_models` Free · Read-only	List hardware models.
`itg_list_operating_systems` Free · Read-only	List operating systems.
`itg_list_organization_statuses` Free · Read-only	List organization statuses (e.g., Active, Prospect, Terminated).
`itg_list_organization_types` Free · Read-only	List organization types (e.g., Client, Prospect, Vendor).
`itg_list_password_categories` Free · Read-only	List password categories (classifications like Admin, Service Account, End User).
`itg_list_platforms` Free · Read-only	List platforms (cloud / virtualization hosts like AWS, Azure, VMware).
`itg_list_regions` Free · Read-only	List reference regions (states/provinces).
`itg_update_configuration_status` Pro · Write	Update an existing configuration status.
`itg_update_configuration_type` Pro · Write	Update an existing configuration type.
`itg_update_contact_type` Pro · Write	Update an existing contact type.
`itg_update_manufacturer` Pro · Write	Update an existing manufacturer.
`itg_update_model` Pro · Write	Update an existing model.
`itg_update_organization_status` Pro · Write	Update an existing organization status.
`itg_update_organization_type` Pro · Write	Update an existing organization type.
`itg_update_password_category` Pro · Write	Update an existing password category.

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